Haya Water has launched the customer service centre to meet and exceed customer expectation. The company believes that it is vital to provide multi-faceted information about the company and the project to the community in a sophisticated and modern way in order to accomplish the desired goals through different communication channels.

Availability Commitment

We are committed to be accessible to our customers through our toll free, offices, OIFC branch offices.

Response Commitment

We are committed to respond to our customers within

• 2 hours from receiving their calls
• 2 hours from receiving the request of appointment
• 10 days from receiving their written requests and application
• Schedule appointments with customers within the same day of request.

Listening Commitment

We are committed to listen to our customers through conducting and publishing our annual customer satisfaction survey

Social Commitment

• We are committed to educate our customers on the services we offer
• We are committed to consider the needs of our vulnerable customers

Emergency

In events of major sewer collapse we are committed to complete works within 8 hours